FAQs

FAQs

Please see our Fee Schedule for prices. These costs do not include Childcare Benefit or Childcare Rebate subsidies. Please contact The Department of Human Services or your local Centrelink office for more information.

The Australian Government provides financial assistance to eligible families to help cover the cost of child care.

The main types of financial assistance families may be eligible for are:

Please visit the Department of Human Services for more information about eligibility.

Fees are due and payable one week in advance, although parents can elect to pay fortnightly or monthly in advance. Fees can be paid at the office via cash, direct credit, eftpos, or cheque.

Any fees incurred by the centre through dishonoured cheques will be charged to parents involved.

Invoices will be issued weekly on Monday. Fees unpaid by Friday evening of the current week will then be charged at the standard fee schedule.

Full fees are payable for all absences including sick or annual leave days, unless the Centre is able to sell on your position to another family. With prior notification centre management will endeavour to fill your child’s position for their absence, and therefore in this case you will not be required to pay any fee.

A late collection fee of $2.00 a minute applies where children are collected after closing time at 6.30pm

We encourage families to contact us via email or phone to book a ‘show through’ to look around our service.

Families are able to ask questions during this time and can discuss places available. 

                                       

Our centre provides most of what your child will require during the day including food, drink and sunscreen, bedding, however your child will need to bring a named bag containing some clearly labelled items and belongings.

Depending on the season your child will require daily:

BABIES

  • 2 full sets of clothing
  • 1 named dummy with a cover and in a container with a lid (if used)
  • 6 - 8 disposable nappies
  • A summer/winter hat
  • A warm coat (if required)
  • Clearly labelled (named & dated) bottles containing made up formula or expressed breast milk  - (centre provides cows milk)
  • comfort item (if required)

OLDER CHILDREN

  • 2 full sets of clothes
  • A warm coat (if required)
  • A summer hat/beanie
  • If your child is toilet training extra underwear, spare shoes, socks and clothes is advisable.

Children are provided with nutritious meals during the day. Our experienced cook caters for allergies/intolerances and all dietary requirements to suit the individual needs of all children that attend the service. Our weekly menus are located near the kitchen and in the foyer for perusal.

We are open to menu suggestions and are happy to share our recipes with families. 

Depending on your child’s illness, you may or may not need to keep your child away from child care. Please refer to the Minimum period of exclusion from primary schools and children’s services centres for infectious diseases cases and contacts.

Your child’s immunisation history statement is available online – Department of Human Services,  or upon request from the Australian Childhood Immunisation Register. Alternatively you can call the AIR on 1800 653 809 and request a copy be sent to you.

If you have concerns about our service, you should firstly raise these concerns directly with the service.

If you feel your concerns have not been addressed, you can contact your local state and territory Regulatory Authority. They will address and respond to your complaint or concerns.

Contact details for the Regulatory Authority in each state and territory are available on the Australian Children’s Education and Care Quality Authority (ACECQA) website.